Privacy Policy

We are committed to protecting your privacy. Your data, including mobile information, will not be shared with third parties for marketing purposes. Your data will not be transferred to external organizations.

If you wish to opt out of future communications, please follow the instructions below:

• Visit our website and navigate to the privacy settings section.
• Follow the prompts to update your communication preferences.
• Contact our support team if you need further assistance.

For more information, please refer to the full privacy policy below.

This Privacy Policy explains how USVIP Services LLC ("we," "us," "our," or "USVIP") collects, uses, shares, and protects information in connection with our services, systems, websites, and apps (the "Services"). It includes the collection and processing of personal information related to bookings.

This Privacy Policy applies regardless of the type of device or platform you use to access our Services.

USVIP reserves the right to update this Privacy Policy at any time. If material changes are made that affect how we handle your data, we will notify you by email.

We are committed to protecting your privacy. Your data will not be transferred to external organizations. We ensure that your personal information is handled with the utmost care and confidentiality.

We collect only the necessary data to provide our services effectively.

Your data is stored securely and is accessible only to authorized personnel.

We do not sell, rent, or lease your personal information to third parties.

We implement robust security measures to protect your data from unauthorized access.

For any questions or concerns regarding our privacy practices, please contact us directly.

We create a record for each booking you make with us. This includes:

• Details of your transaction, including changes, cancellations, or failures to complete a reservation.
• Communication with travelers, especially if someone else makes the booking.
• Use of emergency contact information to reach out in case of disruptions.
• Contacting you (and other travelers) in the event of flight delays or service interruptions.

We may collect sensitive personal information only as permitted by law and with your consent if required. This includes:

• Medical information related to travel assistance (e.g., wheelchair service).
• Information submitted by you or shared by a third party (e.g., travel agent).
• Requests that may indirectly indicate health or religious beliefs.

USVIP does not use such data to infer or profile your sensitive personal information.

We may collect travel information about children only when legally required (e.g., security or aviation laws). USVIP does not knowingly collect personal information directly from children under 13 unless required for legal or safety reasons.

If you are a parent or guardian and your child provided information without your knowledge, please contact us to request its removal: [email protected]

We may collect technical information when you use our Services, such as:

• Browser type, operating system, device ID, IP address
• Geolocation, mobile advertising identifiers
• Pages visited, time spent, and usage activity

This data helps us improve our Services and personalize your experience.

We use cookies and similar technologies for the following purposes:

• Essential cookies: Enable core site functions.
• Preference cookies: Remember your settings like language and region.
• Performance cookies: Analyze how users interact with the website.
• Advertising cookies: Show content relevant to your interests.

You can manage or disable cookies in your browser settings. Some features may not work properly without cookies.

Our Services may include third-party content, analytics tools (e.g., Google Analytics), social media widgets, or advertising platforms. These third parties may collect data about your online behavior and use it for interest-based advertising.

We encourage you to review their privacy policies separately.

Your privacy is important to us. We are committed to ensuring that your data is protected and will not be transferred to external organizations. We do not share your personal information with any external parties under any circumstances.

We may share your data with our affiliates and third parties only under the following conditions:

• To comply with legal obligations or requests from governmental authorities.
• To protect the rights, property, or safety of our company, our users, or others.
• To provide services on our behalf, such as processing payments or delivering products, under strict confidentiality agreements.
• We ensure that any third parties with whom we share your data are bound by strict confidentiality agreements and are compliant with applicable data protection laws.

We use your personal information to:

• Fulfill reservations and service requests
• Process payments, invoices, and refunds
• Communicate with you regarding your booking
• Handle emergencies and respond to inquiries
• Comply with legal and regulatory obligations
• Train staff and improve our services
• Offer marketing or promotions (where legally allowed)

We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, or disclosure. However, no data transmission method is 100% secure.

To help protect your information:

• Keep your booking confirmation number private.
• Do not share your login credentials.
• Always log out from public computers.

We do not guarantee that your data will never be accessed or disclosed in ways not outlined in this policy.

We retain personal information only as long as necessary for:

• Legal or compliance reasons
• Service fulfillment
• Internal record-keeping and audits

We only share your data with:

• Affiliates and third parties that help us deliver services
• Entities providing discounts or arranging pre-paid services
• Service providers for analytics, support, or marketing assistance
• Authorities or legal bodies when required by law

We do not sell or share your data for external marketing purposes.

We are committed to protecting your privacy. If you wish to opt out of receiving SMS communications from us, you can do so at any time by replying “STOP” to any SMS message you receive from us. Your data will not be transferred to external organizations. SMS communication is used solely to provide service updates, confirmations, and important travel-related notifications.

Where required by law, we will request your specific consent to process certain types of data (e.g., for marketing).

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Restrict or object to its processing
• Request a copy or transfer of your data
• Withdraw consent at any time

To exercise your rights, email: [email protected]

We may require proof of identity to verify your request.

If you are based in the EU or Switzerland, USVIP Services LLC acts as a data controller of your personal data.

Legal Basis for Processing:

• Fulfillment of contracts (e.g., your booking)
• Legal compliance
• Legitimate business interests
• Your explicit consent
• Emergency or public interest

Your data may be transferred outside of your country. We use standard safeguards (e.g., EU-approved clauses) to ensure data protection.

Your EU Rights Include:

• Objecting to processing
• Restricting processing
• Correcting or accessing your data
• Requesting erasure or data portability

We will respond to such requests within 30 days (or an extended time in complex cases).

Questions or concerns?

Our team is available 24/7 and happy to help.

Email: [email protected]

Phone: +1 (855) 575-9847

We are committed to protecting your privacy. Your data will not be transferred to external organizations under any circumstances. We ensure that your personal information remains secure and confidential.

For any questions or concerns regarding our privacy practices, please contact us directly.